FAQs

FAQ 1

Q: What repairs are offered?

A: We specialize in iPhone Repair, iPad Repair, Smartphone Repair, Tablet Repair and more!


FAQ 2

Q: Do you use Apple OEM Parts?

A: For Standard Repairs, we use High Quality Aftermarket parts, however there is an option to use Apple Quality parts at a premium price when scheduling an appointment.


FAQ 3

Q: How does iPad and Tablet Repairs work?

A: iPads and other tablets take a lot longer to repair than iPhones and may require special tools which are not practical to travel with, so we offer to pickup the iPad/tablet from a location of your choice, take it back to our lab for repair, then drop off once the repair is complete. You also have the option of scheduling to drop off your iPad/tablet at our office location and we will notify you to schedule for pick up when repair is completed. Typical turnaround for iPads is one day, as long as parts are in stock. If we need to order parts, allow an additional 2-3 business days.


FAQ 4

Q: How long do screen repairs take?

A: iPhone screen repairs are typically completed within 45 minutes. Repairs for other devices may vary, taking up to 1.5 to 2 hours depending on the model. For certain devices, a pickup/drop-off service is available, with a usual turnaround of 1-2 days.


FAQ 5

Q: Do I need to let you Guys in My Home for Mobile Repair Service?

Nope! We have a fully equipped mobile van with a work bench where we will perform the repair curbside.

Do You Have Store Front?

Since our business model is based on mobility and flexibility, we did not invest in a brick and mortar commercial store front.

We do however, have a repair lab within an office location which is available by appointment for pick-ups/drop-offs.

How do I pay?

Electronic Payments are preferred. We Accept all Major Credit/Debit Cards, Cash, Paypal and Cash App. We also accept cash, but our Techs will not carry any change. Payment is after the Repair is completed.

How much do you charge for Diagnostics?

Because we are mobile, we charge for our time spend looking at your device. Diagnostic fee is $75 + tax, not including travel fee to your location.

What kind of guarantee do you provide?

Unless mentioned otherwise, our repairs come with a 60-day warranty which covers any manufacturer defects or tech workmanship. We do not however warranty any liquid or physical damage to the device after repair.

What other services are offered?

We sell phones, tablets, and offer phone unlocking services

Why Does My iPhone Display an ‘Important Message‘ or ‘Unknown Part’ Warning After a Repair?

FAQ: Why Does My iPhone Display an ‘Important Message’ or ‘Unknown Part’ Warning After a Repair?

When your iPhone is repaired and its original components are replaced, it’s equipped with a system to recognize these changes. Each original component is serialized and paired with your iPhone’s unique motherboard. This means your iPhone can identify when a different part is connected.

What You Need to Know:

Message Impact: There’s no need for concern. This message does not affect your device’s performance or its eligibility for trade-in. It’s designed to keep you informed. The message will appear on the lock screen for 4 days and remain accessible in the Settings for an additional 15 days.

Battery Health and Visibility: A specific note about battery replacements: This message may prevent the battery health feature from displaying the health status of a replaced battery. While this doesn’t detract from performance or affect trade-in, it limits visibility on battery replacement timing.

Our Approach to Repairs: We want to be upfront about the tools and techniques we use. Compared to Apple, our third-party repair company has access to more limited software tools and techniques for addressing these messages. While we are committed to using the most advanced resources available to us, it’s essential to understand that only Apple and Apple Authorized Service Providers can use proprietary software that reliably removes this message and fully pairs new components with your iPhone’s motherboard

Trade-In and Value: We assure you that receiving this message following a repair with us does not affect your iPhone’s eligibility for trade-in. Maintaining your device’s value is a priority for us, and we conduct repairs with this goal in mind.

Making an Informed Choice: We believe in transparency and the high quality of our repair services. Our team is skilled and dedicated to ensuring your device operates efficiently, even within the limitations of third-party repairs. Choosing us means opting for a service that values your device’s performance and your informed decision-making.